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(ASCEND) Drop me a line
You made your customers connect to Sportsters?! Ugh. I don't think
Ascend is feeding you a line in this case. We started with Motorola
UDS V.3400 modems and have since switched to Cisco AS5200's -- so we're
confident that most modem problems are on the customer side. I don't
think we ever failed to find an init string (sometimes with lots of work
or insisting that the factory tech support try dialing us up) for anybody --
note that we never supported V.FC or other non-standard protocols.
In the cases where customers complained that they could "connect just fine
to PrairieNet" (our local FreeNet service), it was almost always because
they were connecting to V.32bis modems and running at much lower speeds.
Mike Berger
Shouting Ground Technologies, Inc.
> ------------------------------
>
> From: "Brian Krabach" <krabach@glasscity.net>
> Date: Wed, 18 Feb 1998 11:34:57 -0500
> Subject: (ASCEND) Connection problems and Init strings
>
> When we first started up as an ISP years ago, we were using USR Sportster
> analog modems. We quickly got the habit of ensuring users had an init
> string set up for their modem that was optimized for connecting to our USR
> equipment. Over a year ago, we upgraded to MAX 4004's and TNT's, and in the
> process, received a high volume of connection problems, which we have always
> been able to resolve with setting up or changing the init string on the
> users modems. In the past months, we have received more and more feedback
> from customers as how they can connect to AOL, AT&T, other competition, etc,
> (providers using equipments other than Ascend) without changing init strings
> and everything works great. When we first brought this up with Ascend, the
> response was the init strings, but I'm wondering if everyone else is
> experiencing this or if we were simply 'fed a line' to get us off their
> backs. We currently keep a list of init strings available for our users to
> check when they have connection problems, is this what everyone else is
> doing as well?
>
> ********************************
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