RE: (ASCEND) crashing 6000

[Andy Dills <andy@xecu.net>]

On Tue, 13 Jul 1999, Chris A. Epler wrote:

> On Tue, 13 Jul 1999, Troy Settle wrote:
> 
> > What gives?  Anyone from Ascend still on this list care to comment?  How
> > is it that you can charge $25,000 for a piece of hardware, then refuse to
> > support it in a timely fashion?
> 
> If at ALL possible, do not purchase any more of their products.  Consider
> moving to alternative platforms, sell, give away, burn, whatever, your MAX's
> and live hapily ever after...at least, thats what I'd like to do right about
> now.  Support is shit, boxes are shit, price is the same as competitors, no
> reason to stick around..

Especially with companies like Assured Access around. Cheaper, better
technology, and better tech support.

Their firmware is still young, but much better than the ascend code when
it was young. I've had no stability problems (all reboots initiated by
me), and no throughput problems. The maxes worked better with LT
winmodems, but that's the only think Ascend did better. (Don't know why
that is, they max and the AA use the same chipsets...)

With Ascend, you're lucky to get tech support at all. With Assured Access,
I can arrange to get tech support at 2 AM without any BS support contract.

I'd rather wait and see the first NAS that results as a joint effort of
Lucent/Livingston/Ascend (who I like to call LucAss (with a soft c)). That
might be worth looking into. Until then, forget it.

Andy

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