Re: (ASCEND) A BIT TO HASTY WITH THE Rma?

["Max User" <maxed_out_user@hotmail.com>]

If you get a SYSTEM IS UP message without any Fatal Errors just before it, 
this usually signifies that the Max was physically powered off (either by a 
power outage, or manually done by someone).  You normally wouldn't consider 
this abnormal unless you know for sure that you never had a power outage or 
never manually powered off the Max any time the past year.  Hard to say if 
an RMA is required otherwise.

Whenever the Max comes back up, it will always log a SYSTEM IS UP message 
(it's not really an error).  If you did a software reboot via the menu 
screens, then you would normally see an OPERATOR RESET message right before 
the SYSTEM IS UP message.

About the Fatal Errors, they're usually software related problems so you 
should call Lucent support and see if they know of any known bugs associated 
with that particular Fatal Error.  It might only be a one time occurence if 
you only seen it once after all this time.



I spoke with a Lucent technician today, asking him about a fatal error which 
occurred on a Max 4048.

It shows as follows. In the past Year, I have only 1 fatal error 
recorded...two days ago. HOWEVER, the Lucent tech pointed out that I have 
numerous Index: 100 errors, which he said are "abnormal" reboots and warrant 
an RMA.  "This is a common problem on the Max 4048," he said.

I logged into 10 other Max4048s on our network, and each had about the same 
number of Index:100 errors.... About 5 to 8 each over the past year.  Do I 
have 11 broken Maxes? Is THIS REASON to ASK FOR RMA on all these Maxes? I 
think not, but...

What can I make of this?

--Gordon Zeigler

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/19/1999.       Time: 12:09:16

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/27/1999.       Time: 02:23:31

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 05/04/1999.       Time: 10:10:24

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 11/01/1999.       Time: 22:17:34

WARNING:  Index: 106  Load: ftk.m40 Revision: 7.0.4
        Date: 11/05/1999.       Time: 12:40:32
        Location: b01174f4 b00056a0 b0123360 b01233b4 b00cd744 b010a3c4

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 11/13/1999.       Time: 11:24:19

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/13/2000.       Time: 08:53:09

OPERATOR RESET:  Index: 99  Load: ftk.m40 Revision: 7.0.4
        Date: 04/13/2000.       Time: 10:17:55
        MENU Reset from unknown in security profile 1.

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/13/2000.       Time: 10:19:37

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/13/2000.       Time: 10:53:05

FATAL ERROR:  Index: 1  Load: ftk.m40 Revision: 7.0.4
        Date: 04/17/2000.       Time: 15:55:10
        Location: b00020a4 b0278d68 b00ef9a0 b00eab18 b0278d2c b0001978

SYSTEM IS UP:  Index: 100  Load: ftk.m40 Revision: 7.0.4
        Date: 04/17/2000.       Time: 15:57:34
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