(ASCEND) Re: Modem failure problems

[Him You Ten <youten@centra.ca>]

Well, looks like the consensus is the telco, so I'm off to battle...

PS Any suggestions other than the typical line check that's done (and seem
to pass all the time...) that I should ask for?
     I know that the Front End is DSX, I'm in a room in their CO building,
and that my previous attempts to run 2PRI with 1D failed with their
equipment.

Himmy

> -----Original Message-----
> From: owner-ascend-users@max.bungi.com
> [mailto:owner-ascend-users@max.bungi.com]On Behalf Of Jonathan Ruano
> Sent: Wednesday, February 09, 2000 4:54 AM
> To: ascend-users@max.bungi.com
> Subject: (ASCEND) Re: ascend-users-digest V96 #1872
>
>
> > From: Him You Ten <youten@centra.ca>
> > Date: Tue, 8 Feb 2000 15:22:53 -0500
> > Subject: (ASCEND) Modem failure problems
> >
> > Hey Everyone,
> > I've recently, less then two months, purchased a max6000
> and installed 96
> > modems on it.  It was working fine for 14 days with all
> modems and since 3
> > days ago, I've been getting modem errors.  The symptoms are
> that when you
> > dial the phone number, you get a slow busy.  The max
> reports "Far End hung
> > Up" and from reading the list I was able to do the avm diag
> command and
> > found that all my modems were either busy (less than half)
> or in the suspect
> > list and not being used.  The only solution is by-pass the
> unit until the
> > modems are available again, which they do become several
> hours later.
>
> That "far end hung up" msg make me think in our problem with MAXes.
> Here is the line:
>
> Feb  9 10:52:30 max-xxx ASCEND: slot 0 port 0, line 1, channel 29,
>  Far End Hung Up, Cause code 047
>
> Looking at the modem status, sometimes, a bunch of them are in 'ck'
> status, which appear to be in 'Checksum' status (cannot be reset
> between calls).. We highly suspect of the PRIs, and reported this
> to the telco.
>
> The only temp solution is resetting the MAX (sigh).
>
> > In my syslogs I get a lot of :
> > Feb  8 00:32:40 max-mtl01 ASCEND: modem 7:7 bad last 8 calls
> > Feb  8 00:35:51 max-mtl01 ASCEND: modem 7:12 bad last 8 calls
> > Feb  8 01:00:05 max-mtl01 ASCEND: modem 8:13 bad last 8 calls
> > Feb  8 01:58:07 max-mtl01 ASCEND: modem 8:2 bad last 8 calls
> > ....
> > And I even got:
> > Feb  8 08:01:53 max-mtl01 ASCEND: LPMOD: Slot 4 All Modems Down
> > Feb  8 08:08:38 max-mtl01 ASCEND: LPMOD: Slot 7 All Modems Down
> > for all my modem slots.
> >
> > Max6000: tbaxkh.m60 v.7.2.3
> > Max4000: ftik.m40 v.7.0.22
> MAX 4000 series (Software feik.m40 6.1.24)
>                 (Software feik.m40 6.1.3)
>
> MAX 6000 series (Software ebixk.m60 7.2.3)
>
> --
> Jonathan Ruano Pach                Email: <kobalt@james.encomix.es>
> ICQ:1252101 AIM:Tlabok IRC:Kobalt  Homepage:
http://www.encomix.es/~jonah
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