(ASCEND) Re: Create Case or Log Notes Error, OSPF routing causing 3 Maxen to crash simultaneously

[Bob Atkins <bob@digilink.net>]

YOU HAVE A PIECE OF SHIT FOR AN EMAIL SUPPORT SYSTEM!!!!!

I've tried 3 times to submit the following trouble ticket and its been
rejected each time. This is ridiculous.

Here is what I submitted the 3rd time and it still got rejected!!!

CASE_START
	CASE_SUMMARY: Multiple MAXen crashing simultaneously when running OSPF
	CASE_DESCRIPTION: I need to give you a detailed description but your system isn't taking it. Please email me and I will forward the info.
	SITE_ID: 3305
	CONTACT_LAST_NAME: Atkins
	CONTACT_FIRST_NAME: Bob
	CONTACT_PHONE: 310-577-9450
	CONTRACT_ID: 
CASE_END

           COMPANY NAME: DigiLink, Inc.
           ADDRESS: 4676 Admiralty Way., Suite 408
           CITY: Marina Del Rey
           STATE/PROVINCE: CA
           POST/CODE ZIP: 90292
           COUNTRY: USA
           EMAIL: bob@digilink.net
           FAX: 310-577-3360
           MODEL NUMBER: MAX4000
           SERIAL NUMBER: 6332954




----- Begin Included Message -----

From support@ascend.com Thu Jan 27 18:53:35 PST 2000
LMDA-From: support@ascend.com
LMDA-To: bob
From: support@ascend.com
Date: Fri, 28 Jan 2000 02:53:32 GMT
To: bob@digilink.net
Subject: Create Case or Log Notes Error,  OSPF routing causing 3 Maxen to crash simultaneously

------------------------------------------------------------------------------- 

PLEASE DO NOT RESPOND DIRECTLY TO THIS EMAIL. 

Thank you for using Lucent NetCare email support.  Unfortunately, we are unable to locate a current case from your e-mail, and your e-mail address was not located in our support database.

If you are updating an existing support case, please re-submit your request with the Case Number in the subject line of your email, using the format "Case Number <case_id>"
 
EXAMPLE "Case Number 3254678"

If this is a new case, and your email address was not located in our Customer Service database, please complete the steps listed below.  This will enable us to register your email address with your existing profile, or create a new customer profile to better assist you with your Lucent products.

Step 1. Please copy the following template into the body of a separate Email.
 
CASE_START
           CASE_SUMMARY:
           CASE_DESCRIPTION:
           SITE_ID:
           CONTACT_LAST_NAME:
           CONTACT_FIRST_NAME:
           CONTACT_PHONE:
           CONTRACT_ID:
CASE_END

           COMPANY NAME:
           ADDRESS:
           CITY:
           STATE/PROVINCE:
           POST/CODE ZIP:
           COUNTRY:
           EMAIL:
           FAX:
           MODEL NUMBER:
           SERIAL NUMBER:

Step 2. Complete the information for your support request, noting that the following fields are required: CASE_SUMMARY,  CASE_DESCRIPTION, SITE_ID, CONTACT_LAST_NAME, and CONTACT_FIRST_NAME

Step 3. If you do not know your SITE_ID, please input the word "value" so it is processed correctly. Note:  There must be a space between the fieldname and your information.

NEW CASE EXAMPLE:

CASE_START
	CASE_SUMMARY: Need to setup Pipeline 130 for ISDN backup
	CASE_DESCRIPTION: Pipeline is currently working with 512K F-T1 Frame Relay, need information on upgrading to full T-1                         
	SITE_ID: value
	CONTACT_LAST_NAME: Jones
	CONTACT_FIRST_NAME: Tom
	CONTACT_PHONE: 800-555-1212
	CONTRACT_ID: 
CASE_END

        COMPANY NAME: ZZZ Company
        ADDRESS: 1234 A Street
        CITY: Townsville
        STATE/PROVINCE: CA
        POST/CODE ZIP: 55555
        COUNTRY: USA
        EMAIL: tjones@zzz.com
        FAX: 800-555-5555
        MODEL NUMBER: P130-UBRI-FT1
        SERIAL NUMBER: 9876543

Please call your local service center if you continue to experience problems.

Thank you very much for your patience and cooperation.

Lucent NetCare Customer Service.


----- End Included Message -----


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