Re: (ASCEND) MAX disconnects

["Joe Max" <max_and_tnt@hotmail.com>]

Check for line errors (Line xx Errors, in the status windows)
or slips in your T1s.

Also, check your syslog output: there may be other pieces of
information there, such as 'Cause Code' disconnects, etc.
BTW, 'Cause Code' refers to ISDN cause codes, not to
Ascend's disconnect codes.
Even if you don't use ISDN, you may get some extra information
there.

Finally, just because two products come from the same company,
doesn't mean that they are configured to talk correctly to
each other. Ask your telco to double-check the configuration
with you.


>From: "Gordon Zeigler" <gzeigler@texasonline.net>
>Reply-To: gzeigler@texasonline.net
>To: ascend-users@bungi.com
>Subject: Re: (ASCEND) MAX  disconnects
>Date: Thu, 09 Mar 2000 10:50:01 -0600
>
>Hello out there:
>
>I'm brand new to this list...and have sent out several inquiries and not
>received a reply. PLEASE help!
>
>Our ISP POP is experiencing lots of bad connects among 5 Max4048s.
>
>I note that an AVM command reveals that at least 10 percent of all calls
>are BAD on all five Maxes.  When I compare that to statistics in a
>neighboring city, I find that Maxes there record only about 1 to 2 percent
>BAD calls.
>
>In the past, Ascend has told me that these call drops, at such volumes, are
>related to timing issues at the telco switch.
>
>Our telco uses Lucent 5ESS switch. Ascend is Lucent product, right. Same
>company.... so why wouldn't someone be able to tell me why our
>Ascend/Lucent won't talk to the Lucent 5ESS....
>
>  Is there any hope I could find some expert who could help me, or the 
>telco
>here, troubleshoot this enormous problem.
>
>At least 2000 calls in the past 5 days have been dropped in less than 90
>seconds.  As a comparison, my old PM2E boxes running Hayes Century Racks
>have recorded virtually NO cutoffs in less than 90 seconds except for a few
>at random.
>
>Another odd thing.... Radius does not even capture a disconnect cause on
>these under 90 second disconnects. One customer, in particular, has
>disconnected at exactly 61, 62 or 63 seconds in the past 40 calls.  No
>connects at all.  No disconnect cause captured on this customer.
>
>What kind of issue are we dealing with on my Ascends?
>
>Anyone have any exprience with such as this?
>
>Thanks in advance
>Gordon Zeigler
>
>gzeigler@texasonline.net
>
>
>
>
> >We're new to this list, so please be patient as we ask questions that 
>have
> >already been asked.
> >
> >If available, please point us to a FAQ for this list.
> >
> >I am working with an ISP who has just installed the MAX TNT.  Of course,
>now
> >we have customers that with the infamous LT Winmodem, Rockwell HCF MOdem,
> >and PCTel HSP modems that are unable to connect.
> >
> >Does anyone know of a good init string for any of these modems?
> >
> >Thanks in advance...
> >++ Ascend Users Mailing List ++
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> >To get FAQ'd:	<http://www.nealis.net/ascend/faq>
>
>
>
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