Ascend Archive
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Re: (ASCEND) ASCEND EUROPEAN SALES/MAINTENANCE SUPPORT
Kevin,
Despite all 'virtual' appearances, those of us out here in the cold (ie
across the big pond (Atlantic)) shouldn't really be encouraged to get
out our oil lamps give tham a rub and out pops the genie 'Kevin" or his
mate 'Matt.
Your sales dept, or overseas one man and dog training dept, needs to
remember that the world is not restricted to those locations that play
World Series Baseball. European Networking is growing by about 50% a
year and Cisco are claiming a massive chunk of that through excellent
sales support and channel manangement. They are also helped by p155
poor competition.
Here endeth the lesson according to Cowley!
Sorry about the venting!
You guys seem to be the only 'customer orientated' set up in Ascend
(IMHO as seen from Europe), though new boy David Hansen (Digital
relationship manager?) seems to be keen.
IanC
Kevin A. Smith wrote:
>
> You could always ask *me* to intervene :-)
>
> At 09:58 AM 6/3/98 +0100, Ian Cowley wrote:
> >Y'all
> >
> >I would be interesetd to see if anyone else has been having the same
> >problems as we have.
> >
> >We are a small corporate, with respect to RAS requirements and in
> >comparision to ISPs.
> >I am responsible for the European end.
> >
> >I have tried unsuccessfully for nearly 8 weeks to obtain distributors in
> >Scandinavia from Ascend UK and Ascend Scandinavia. I have fax'd Ascend
> >in Sweden and a list of distributors I found from another source, with
> >my requirements and have had no response.
> >
> >Should I be paranoid...THEY ALL HATE ME!....or is this typical?
> >
> >In the mean time I am going to approach CISCO.
> >
> >IanC
> >
> >--
> >+------------------------------------------------------------------+
> >| Ian Cowley Network Design Consultant |
> >| mailto:icowley@lsil.com or mailto:yelwoci@compuserve.com |
> >| WWW http://ourworld.compuserve.com/homepages/yelwoci |
> >| |
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>
> Kevin Smith Ascend Communications...
> Customer Satisfaction ...where Network Solutions never end.
--
+------------------------------------------------------------------+
| Ian Cowley Network Design Consultant |
| mailto:icowley@lsil.com or mailto:yelwoci@compuserve.com |
| WWW http://ourworld.compuserve.com/homepages/yelwoci |
| |
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