Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: (ASCEND) Loss of hope
Given everyone's experience here with 6.1, I'd downgrade the
box first and see if your problems still persist.
Jason Nealis
Director Internet Operations / Network Access
Erols Internet (An RCN Company)
On Tue, 23 Jun 1998, Charley Webb wrote:
> Hello. I am hoping that someone on this list might be able to help me. We
> have been having the strangest problem(s) with our MAXX 4048 units.
>
> Currently we have 3 MAXX 4048's, 2 of them have been recently replaced with
> new MAXX 4048 boxes. Software version on all of them is 6.1.0. We have 6
> T-1 lines, 2 T-1's per maxx unit. The T-1 lines themselves are ISDN PRI, up
> until about a month ago things were running fine. The problem we are
> seeing if you can imagine is that suddenly without any warning we will
> watch multiple T-1's dump all customers off of a T-1, the message log shows
> that the far end disconnected. I know that watching 3 T-1 PRI's all of a
> sudden just empty out is not possible, not when these customers are calling
> because they got bumped off. Our telephone company (SNET) has run all sorts
> of tests, and they claim that on 2 of our MAXX units (the ones that we just
> replaced last week) show mutiple CSU errors. We do not show this, there are
> no other errors that I have seen, I know that there is not someone hacking
> the maxx units . The different times that this happens, there is nothing in
> common, not the time of day, not the amount of customers that are on-line,
> no a single thing. I do know that we have another MAXX 4048, funny enough,
> it does not have ANY problems.
>
> In fact, the reason we replaced the other 2 max units was because I did a
> test, I had switched the T-1 lines around to see if the problem stayed with
> the T-1 itself (meaning its the TELCO), and if the problem stated with the
> max unit in question, well we would replace the max(s) in question. Well,
> the problem followed the max units, not the lines, so we replaced 2 max units.
>
> 3 days later the same problem started right back up again. Ascend technical
> support has not been able to offer any kind of help to resolve this, and of
> course our telco likes to point the finger at ascend and wash their hands
> of it.
>
> Also, all 6 T-1's are the same ISPN PRI type lines, I have check all the
> settings between each unit as well. The units are not rebooting either.
>
> My own personal opinion is that its our TELCO. The problem is that I need
> to produce proof of this. When this problem occurs, they do not show any
> problems, we dont show any errors, except that over 65 customers all just
> logged off, which is not possible...
>
> Does anyone have any ideas that I can try to resolve this????
>
> I would GREATLY appreciate any help...
>
>
> ++ Ascend Users Mailing List ++
> To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
> To get FAQ'd: <http://www.nealis.net/ascend/faq>
>
++ Ascend Users Mailing List ++
To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd: <http://www.nealis.net/ascend/faq>
References: