Re: (ASCEND) Non existant Ascend support, Max6000 and a reset problemsolved

[Roddy Strachan <roddy@satlink.com.au>]

On Tue, 14 Dec 1999, Mike Parnell wrote:

> Gday all,
> 
> We have a Max 6000, about 3 months old, and just recently it started to
> reset itself for no apparent reason. When resetting, all current calls were
> dumped and no radius records were produced.
> We run software ver 7.2.3
> <rant>
> I rang support and the they will get back to me someday. They gave me a
> ticket number to seem as if they really cared.(or something) Its now been
> four days.
> </rant>

Hi,
	Mike, when you check the fatal history log, does it give you any
codes as to why it reset?  If it doesn't its the same problem we had, we
ended up having to RMA 2 of the boxes and Ascend in Melbourne were
helpful, we ended getting a box, that hasn't reset since we got it, they
didn't tell me what was wrong, but suspected a hardware conflict of
somesort.

   ---------------------------------------------------------------------
   Roddy Strachan                        Email - roddy@satlink.com.au
   Network/Systems Administrator         ICQ   - 1987890
   Satlink Internet Services             Ph.   - +61-3-9775-2600
   www.straks.satlink.com.au             Fax.  - +61-3-9775-2456
   ---------------------------------------------------------------------

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