Re: (ASCEND) Disabling v.90 Improves Connects

["Lennon" <lennon@igrin.co.nz>]

We have customers who have had the same problem..
1 person had a Motorola 56K modem which would connect on our analog modems
at 33k6
but when connecting to the 56K modems (Max 6000 7.2.0) only got 31200 all
the time and got cut off lots of time
I told him to goto motorola's web site and download the latest Firmware for
the modem
and now his connections are at 46,000 odd all the time and he does not get
cut off.

1 customer was complaining to us that she could only connect to us in the
morning and any other time
would get "please check your server settings message (nothing wrong with the
server settings".. just a really
bad connection. She got telecom out to look at her phone lines (they nearly
rewired the whole house)
and now her connection works.

We tell our customers IF they have problems to upgrade their firmware in
there modems (helps some times)
and to remove any other phones from the wall in the house and see if their
connections are any better (helps
some times) or get telecom to come and look at their lines (helps sometimes)

Finding what exactly is the problem is sometimes horrible. I never (well
sometimes) blame it on the Max Box
Well I did once when I set "Cell First" (whatever that does)  to Yes and had
2 customers whose modems would connect
but no one else had problems.

Also does anyone know is Changing "MDM  Trn Level"/"Cell Level"
from  -13/18 makes any difference to anything?

Thanks
Craig Whitmore
iGRIN Internet

and he did and he from then
----- Original Message -----
From: ## Dusty Carden <dusty@netease.net>
To: Ascend-Users <ascend-users@max.bungi.com>
Sent: Tuesday, 25 January 2000 11:15 AM
Subject: (ASCEND) Disabling v.90 Improves Connects


> We have been seeing a rash of folks that are forced
> to disable v.90  and force v.34 in their 56 modems
> in order to connect to our Maxen.  We are running
> Max 6 with 7.2.0 and Max 4's with 7.0.4.
>
> Anyone have an idea of where I can start looking for
> the problem?
>
> Thanks,
> Dusty
>
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