Re: (ASCEND) Disabling v.90 Improves Connects

["PowerNet" <psc5@powersupply.net>]

We have similar problems.
It seems that the later it gets in the day, the worse it gets.  I try not to blame our equipment also.
Most would try to blame our, or any ISP's equipment because it happens when there are more people online.  But, consider it a telco problem and there are also a ton more people using the telephone later in the day and into the evening for talking, surfing, whatever.

Better than 9 of 10 times, newer drivers or init strings solve the cust problems.
It is very difficult to explain this to the customer who will say "but it worked fine yesterday, and I have not done anything."  This is where I would love to say, and we haven't either.  There are so many factors in a good connection it's not funny.  Most of them are out of the ISP's control, and the large number of junk modems out there does not make it any easier.

I'm done!

John

*********** REPLY SEPARATOR ***********

On 1/24/00, at 11:31 PM, Lennon wrote: 

>We have customers who have had the same problem..
>1 person had a Motorola 56K modem which would connect on our analog modems
>at 33k6
>but when connecting to the 56K modems (Max 6000 7.2.0) only got 31200 all
>the time and got cut off lots of time
>I told him to goto motorola's web site and download the latest Firmware for
>the modem
>and now his connections are at 46,000 odd all the time and he does not get
>cut off.
>
>1 customer was complaining to us that she could only connect to us in the
>morning and any other time
>would get "please check your server settings message (nothing wrong with the
>server settings".. just a really
>bad connection. She got telecom out to look at her phone lines (they nearly
>rewired the whole house)
>and now her connection works.
>
>We tell our customers IF they have problems to upgrade their firmware in
>there modems (helps some times)
>and to remove any other phones from the wall in the house and see if their
>connections are any better (helps
>some times) or get telecom to come and look at their lines (helps sometimes)
>
>Finding what exactly is the problem is sometimes horrible. I never (well
>sometimes) blame it on the Max Box
>Well I did once when I set "Cell First" (whatever that does)  to Yes and had
>2 customers whose modems would connect
>but no one else had problems.
>
>Also does anyone know is Changing "MDM  Trn Level"/"Cell Level"
>from  -13/18 makes any difference to anything?
>
>Thanks
>Craig Whitmore
>iGRIN Internet
>
>and he did and he from then
>----- Original Message -----
>From: ## Dusty Carden <dusty@netease.net>
>To: Ascend-Users <ascend-users@max.bungi.com>
>Sent: Tuesday, 25 January 2000 11:15 AM
>Subject: (ASCEND) Disabling v.90 Improves Connects
>
>
>> We have been seeing a rash of folks that are forced
>> to disable v.90  and force v.34 in their 56 modems
>> in order to connect to our Maxen.  We are running
>> Max 6 with 7.2.0 and Max 4's with 7.0.4.
>>
>> Anyone have an idea of where I can start looking for
>> the problem?
>>
>> Thanks,
>> Dusty
>>
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