Re: (ASCEND) MAX disconnects

["Gordon Zeigler" <gzeigler@texasonline.net>]

Hello out there:

I'm brand new to this list...and have sent out several inquiries and not
received a reply. PLEASE help!

Our ISP POP is experiencing lots of bad connects among 5 Max4048s.

I note that an AVM command reveals that at least 10 percent of all calls
are BAD on all five Maxes.  When I compare that to statistics in a
neighboring city, I find that Maxes there record only about 1 to 2 percent
BAD calls.

In the past, Ascend has told me that these call drops, at such volumes, are
related to timing issues at the telco switch.

Our telco uses Lucent 5ESS switch. Ascend is Lucent product, right. Same
company.... so why wouldn't someone be able to tell me why our
Ascend/Lucent won't talk to the Lucent 5ESS....

 Is there any hope I could find some expert who could help me, or the telco
here, troubleshoot this enormous problem.

At least 2000 calls in the past 5 days have been dropped in less than 90
seconds.  As a comparison, my old PM2E boxes running Hayes Century Racks
have recorded virtually NO cutoffs in less than 90 seconds except for a few
at random. 

Another odd thing.... Radius does not even capture a disconnect cause on
these under 90 second disconnects. One customer, in particular, has
disconnected at exactly 61, 62 or 63 seconds in the past 40 calls.  No
connects at all.  No disconnect cause captured on this customer.

What kind of issue are we dealing with on my Ascends?

Anyone have any exprience with such as this?

Thanks in advance
Gordon Zeigler

gzeigler@texasonline.net




>We're new to this list, so please be patient as we ask questions that have
>already been asked.
>
>If available, please point us to a FAQ for this list.
>
>I am working with an ISP who has just installed the MAX TNT.  Of course,
now
>we have customers that with the infamous LT Winmodem, Rockwell HCF MOdem,
>and PCTel HSP modems that are unable to connect.  
>
>Does anyone know of a good init string for any of these modems?
>
>Thanks in advance...
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