Ascend Archive
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Re: (ASCEND) Connection Woes...

Is there any new information or a fix regarding this problem that you are
aware of?  Several months ago this problem crept up for us, then seemed to
go away.  I found out today that it hasn't gone away, the customer just
stopped calling about it.  Well he called again today.

My symptoms are identical.  The Max receives packets from the remote client,
but sends nothing.  After about 10 minutes traffic resumes in both
directions.  Here is an interesting fix, the customer can pick up a
telephone that is on the same line, dial a couple of numbers and then hang
up and traffic will resume.

Max is running 5.0Ap33.  No stacking, no OSPF.  Standard Radius.

Is there a bug report or problem report associated with this problem?

Bri
=============================================

Brian Engle,  Network Engineer
Signet Partners, Inc.
2499 South Capital of Texas Highway, Suite B-200
Austin, TX  78746
Phone:  (512)306-0700
Fax:      (512)306-0702

"We make the Internet work!"
-----Original Message-----
From: Neal Rigney <neal@pernet.net>
To: Mitch Harhay <mitch@bighorn.accessnv.com>; ascend-users@bungi.com
<ascend-users@bungi.com>
Date: Wednesday, January 28, 1998 10:22 AM
Subject: Re: (ASCEND) Connection Woes...


>We've had this same problem for a while.  My contact with ascend tech about
>it has not been the greatest.  There are actually TWO problems that can
>happen here.
>
>1)  The user shows online and can _SEND_ packets out just fine.
>
>2)  The user shows online but can only _RECEIVE_ packets.
>
>in the case of (1), it looks to me like the Max is losing track of what
>interface belongs to what ip.  I can see pings come from the user to a host
>and the host respond(with a packet sniffer).  On the Max with wandsess I
get
>data going out, nothing going in.
>
>in the case of (2), I figure there's a Windows problem.  Data is getting to
>the user correctly, but the user's doing nothing with it.
>
>
>Last word from Ascend tech was that (1) was a modem going into a retrain of
>death but only on the outgoing line(from me to the cust.).  The user in
>question switched modems, and the problem didn't go away.  He has since
>switched service providers(thanks ascend!), and the problem has gone
>away(the other person uses Livingstons).
>
>--
>Neal Rigney, PERnet Communications, (409)729-4638
>neal@mail.pernet.net
>"I've seen better bandwidth between two gorillas with flash cards!"
>-----Original Message-----
>From: Mitch Harhay <mitch@bighorn.accessnv.com>
>To: ascend-users@bungi.com <ascend-users@bungi.com>
>Date: Wednesday, January 28, 1998 12:49 AM
>Subject: (ASCEND) Connection Woes...
>
>
>>Hello,
>>
>>Recently we have been having complaints that our users will get connected
>>stay online for x amount of minutes and then they will essentially lose
>>the ability to go anywhere (Win95, WinNT, Mac)    They are unable to ping
>>the remote gateway or their IP.  External modems show a constant CS on
>>the modem occassionally blinking.  IF we try to ping from the max box, no
>>response, but the max shows they are still connected.
>>
>>The only fix is to disconnect and get a new connection.  So far it appears
>>that it is not a duration problem, it may happen 5 minutes or 3 minutes
>>into the call.
>>
>>We are running 5.0p36 on the max and on the TNT 1.3p5.
>>
>>It seems that it doesn't care if it is a KFLEX or v.34 connection.
>>
>>Is it possible that the modem is trying to retrain the connection and is
>>getting locked in a constant retrain?
>>
>>Any ideas?
>>
>>Thank you,
>>
>>Mitch Harhay
>>Access Nevada, Inc.
>>
>>
>>
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>
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