Re: (ASCEND) Frequent disconnects

[maxed_out_user@hotmail.com]

You might want to check the progress codes that go along with the
disconnect codes (to see how far the user got before getting
disconnected).  Otherwise, sounds like it could still be a line problem
despite what telco says.

You can check your own T1 lines for errors on the Max.  You have to TAB
over to one of the 8 status windows on the right (let's say you choose
the one on the bottom right).  Then ESC until you're at the Main Status
Menu.  Then arrow down to one of the 2 Net/T1 slots (depending on if the
T1 is plugged into Wan 1 or 2, go into the first Net/T1, if Wan 3 or 4,
then go into the second Net/T1).  Once in there, go into either FDL 1 or
FDL 2 stats (again, depends on which WAN port you have your lines
plugged into).  Note the FDL stats for the current period and the last
24 hours (the left column).  If you left arrow out and go back into the
current period, see if the ES (errored seconds) stats goes up.  If so,
then you are currently receiving framing errors from telco.  If the last
24 hours shows a lot of errors, then you can count on this being a phone
company problem.



I have recently started having alot of people get disconnected
with 185 disconnect codes and 11's. They will log on and
disconnect almost immediately everytime. I have had the phone
company check all my inbound t1's and they say there is no
problem. Anyone with any ideas?
Thanks

Tracy Longley

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