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Re: (ASCEND) Our Ascend MAX 40XX electrical fire..???
We just received a call from the Ascend MAX
product support manager... around 11:45 a.m.
CST... he is helpful and is working with us.
Our MAX 4000 that smoked... has a serial number
of 641xxx... the old modem modules (that we
replaced) were like 644xxx... but, the unit
was upgraded to K56flex at the end of last year.
I've found out that if you don't have a support
contract from Ascend, you'll have to wait 10
to 15 days to receive a replacement unit.
If you do have a support contract, then your
eligible to receive an advanced replacement.
At 12:27 PM 6/4/98 -0400, you wrote:
>We got K56 upgrades for our 19 Max4004s....we were told of a power supply
>issue with 400Xs with SN #s that were less than 645 I believe....
>Ascend replaced all 19 for free......one of the old ones did end up
>exploding b/4 we replaced it....what are you S/Ns???
>
>Good Luck
>
>Rob
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